Refund policy
Thank you for your purchase. Due to the nature of our custom-made products, all sales are final and we do not offer refunds. We take great care to ensure the highest quality in every item we create.
Damaged or Defective Products
If your product arrives damaged or defective, we are happy to explore the possibility of a replacement. Please follow these steps to ensure proper documentation and assessment:
- **Contact Us Promptly**: Notify us within 3 days of receiving your order.
- **Provide Documentation**: Include detailed photographs of the damaged or defective product, packaging - inside and out of box, along with a description of the issue.
- **Assessment**: We will review your submission and determine the appropriate course of action.
We appreciate your understanding and support. If you have any questions, please feel free to contact our customer service team here.